As a stylist, your work doesn’t end when your client walks out the door with a fresh install. Empowering them with the knowledge to care for their new hair is key to protecting your artistry and ensuring their investment looks flawless for weeks to come. Whether they’re wearing hand-tied extensions, tape-ins, or halos, here’s how to break down extension maintenance in a way that builds trust and boosts retention.
1. Start with Clear, Honest Expectations
Set the tone during the consultation. Let your client know that high-quality extensions—like the ethically sourced, double-drawn hair from Harper Ellis—deserve high-quality care. Walk them through the lifespan of their chosen method and explain that proper maintenance isn't optional; it’s essential.
💡 Pro tip: Use this time to introduce your go-to hair care products and tools. Clients are far more likely to purchase when they understand the “why.”
2. Educate on Washing & Drying the Right Way
Here’s what your client needs to know:
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Frequency: Recommend washing 1–2 times per week to avoid over-drying or loosening adhesive bonds.
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Products: Always use sulfate-free, extension-safe shampoo and conditioner. Bonus points if they’re formulated specifically for longevity.
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Technique: Encourage gentle detangling before showering and massaging the scalp—not the wefts—when cleansing.
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Drying: Pat hair dry with a towel and avoid rough rubbing. Blow-dry using a heat protectant and keep airflow pointed downward to minimize tangles.
3. Stress the Importance of Brushing and Detangling
Daily brushing is non-negotiable. Clients should use a soft-bristle or loop brush designed for extensions and work in sections from the bottom up. Make it clear that neglecting this step can lead to matting—and matting can lead to damage.
✨ Offer an extension brush as a retail add-on. Not only does it make your client’s life easier, but it also reinforces your role as a trusted expert.
4. Nighttime Protection Is a Game-Changer
Sleeping with loose, tangled hair is a recipe for breakage. Teach your client to:
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Braid or loosely tie hair into a low ponytail or bun before bed.
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Sleep on a silk or satin pillowcase to reduce friction and moisture loss.
These simple habits preserve the integrity of both the extensions and their natural hair.
5. Keep a Maintenance Schedule
Explain the importance of follow-up appointments for move-ups, re-taping, or weft adjustments. Give a specific timeline based on their method and hair growth—usually every 6–10 weeks. Staying on schedule ensures continued comfort, a polished appearance, and fewer long-term issues.
Final Thoughts
Hair extension maintenance isn’t complicated—but it is essential. When you take time to educate your client with confidence and care, they’ll leave your chair feeling empowered and committed to the process. That’s how you build loyalty, boost results, and protect the integrity of your work.